TERMS AND CONDITIONS

These booking conditions together with the other information contained on this website form the basis of your contract with Livemusic Events S.L. for your booking at the Ibiza Rocks House at Pikes.  Please read them carefully as they set out our respective rights and obligations. We do not sell or offer for sale any “packages” or act as an “organiser” within the meaning of The Package Travel, Package Holidays and Package Tours Regulations 1992.

1. INTRODUCTION

1.1 Booking of Accommodation through this web site (the "Site") is subject to these terms and conditions (the "Terms and Conditions"). 

1.2 In these conditions a reference to: 
a) "you", "your" means the person making the booking and everyone else named on the booking (including anyone added or substituted at any time); 
b) the "Lead Name" means the person identified on the booking confirmation as the "lead name" and to whom the invoice for the Accommodation will be addressed; 
c) "Accommodation" means the hotel room(s), apartment(s), villa(s) or other form of accommodation and related services or products which you have booked or wish to book through the Site; 
d) "Hotel" means, as the context requires, the hotel that is Ibiza Rocks House at Pikes.
e) We", "us", "our" mean LIVEMUSIC EVENTS S.L., a company registered in Spain with registration number B57560799 and registered address at Travesia del Mar 7 Bajos 07820 San Antonio, Baleares, Spain

1.3 Please read the Terms and Conditions carefully. They apply to all bookings made with LIVEMUSIC EVENTS S.L. and to all members of your party.  

2. YOUR CONTRACT FOR ACCOMMODATION

2.1 Your contract of accommodation is with Livemusic Events S.L. We accept no liability in relation to any other arrangements that you book or for the acts or omissions of other person(s) or party(ies) connected with such arrangements.

2.2 It is important to check carefully the details of your booking. If you want to cancel or change your booking later, you may have to pay amendment or cancellation charges (set out below).

3. PAYMENT

3.1 You will be required to make a deposit payment equivalent to 50% of your stay to with Livemusic Events S.L in order to secure your room(s).  Upon check in we will validate your credit/debit card for the remaining balance due together with any extras charged to your room during your stay (e.g. refreshments from mini bars, telephone charges, etc.). Payment should be made at the Hotel reception upon check out for the balance plus any extras.

3.2 The credit or debit cards we accept for payment are detailed on the website. We use sophisticated encryption technology to ensure your credit card details are secure. It may be possible that we could accept a bank transfer payment should you not have a credit or debit card.   The Hotel from time to time may accept other credit cards.

4. CONFIRMATION OF YOUR HOTEL BOOKING

Once your payment has been received and processed we will send you a confirmation invoice and ACCOMMODATION VOUCHER to the email address you provided during the booking process.

5. AIRPORT TO HOTEL / HOTEL TO AIRPORT TRANSFERS

We are pleased to be able to offer you direct airport to hotel transfers. This is an additional service bookable on www.ibizarockshouse.com and managed by VIAJES URBIS. In order to book a transfer you must provide your flight details. The details of your transfer are provided on your TRANSFER VOUCHER which will be sent to you by email. Please ensure you print a copy of this voucher as you will be required to present it at the Transfer Desk in the airport on arrival. Information on the transfer collection point will be detailed on your TRANSFER VOUCHER. 

6. ON ARRIVAL AT THE HOTEL

6.1 When you arrive at the Hotel you will be required to present your ACCOMMODATION VOUCHER to the Reception staff at the Hotel. This voucher will be retained by them for our internal use.

6.2 The Hotel will need to take a copy of your passport as they are required to take some essential information from it by law. Your passports may be kept overnight but will be available for collection from reception the day after you arrive.  It is your responsibility to ensure your passports are collected.

6.3 Check-In time is usually from 14.00 although if possible the Hotel will have your room ready sooner if possible. This is why we ask during the booking process that you provide us with an approximate time of your flight arrival so the Hotel can do its best to get you into your room sooner.

6.4 Check-Out time is 12 noon. It may be possible for you to keep your room on until the early evening on the day of departure should your room not be allocated to incoming guests and the Hotel will usually charge for this.  Please check with them when you arrive if a late check out will be possible.  Shower and changing facilities will be available on check out day should you require them.

6.5 Tourism Tax - Please note that the Spanish authorities have introduced a new tax effective for all accommodation nights from 1st July 2016. Any customers visiting the Balearic Islands will be required to pay a Sustainable Tourism Tax. This tax will be collected by the hotel at the time of check-out. The tax is estimated to be €2 per person per day.

7. GENERAL INFORMATION

Maintenance, changes and improvements take place all year round. No compensation will be offered if a facility is unavailable, but the Accommodation Provider will endeavour to provide a suitable alternative. It may remove a little used facility and replace it with something more popular.

For peace of mind personal belongings and items of value should be kept in the in room safety deposit box located within your room. with Livemusic Events S.L will not accept liability for any accident, loss or damage to your person or property unless such loss is demonstrably due to our negligence. We cannot be held responsible for the failure of public services (e.g. water, gas, electricity etc.) or for any disturbance that is beyond our control. In all cases including personal injury or death, our liability to you for the total of all claims arising out of your holiday with us, is limited to the cost of the booking.

Prices are correct at the time of publication, but may change without notice, with the exception of confirmed bookings. Confirmed bookings will not alter.

The Accommodation Provider endeavours to provide a daily housekeeping service with towel changes each time your room is cleaned. Bed linen changes take place at least twice per week. If they are unable to access your room during the day to clean your room should your room be occupied then please advise Reception and Housekeeping will visit your room as soon as possible.  Should you require additional towels or changes of bed linen please advise the Reception staff.

8. CANCELLATIONS OR AMENDMENTS

If you want to change any aspect of your booking after we have sent your confirmation, we will do our best to help. However, there is no obligation on us to make any change. Should you wish to cancel your booking then the following cancellation charges will apply:

Cancellation Period Charge for Cancellation

High Season (from 12 June to 31 August)

More than 14 days before Check In Date - Refund of deposit paid less an administration fee of 50€ per booking

Less than 14 days before Check In Date - Deposit is forfeited (with a minimum of one night)

Low/Mid Season (from 30 April to 11 June, September and October)

More than 7 days before Check In Date - Refund of deposit paid less an administration fee of 50€ per booking

Less than 7 days before Check In Date - Deposit is forfeited (with a minimum of one night)

CANCELLATIONS or PART CANCELLATIONS must be received in writing via email to reservations@ibizarockshouse.com. Please quote the Booking Reference in all correspondence.

A change of date or a shortening of a booking will be deemed to be a Cancellation if made within 30 days of check in date and the above charges will be payable.

If you wish to make any change to your booking while on holiday (e.g. upgrading accommodation or extending your stay), all requests are subject to availability and any extra cost will need be paid direct to the Accommodation Provider.

In the case of customer no show or early departure the full cost of stay will be charged.  For no show bookings the total amount of the stay will be charged on the same day of the arrival.

In the unforeseen circumstance that we cannot fulfill your accommodation booking in full or part of, then we will endeavor to provide accommodation of a similar standard (star rating) and we will also allow full access to the daytime and evening events at the Hotel during the period of your original booking. In this unlikely event, we will compensate each member of the party a maximum of €100 per person in the form of vouchers to be used at the Hotel. This will be in full and final settlement.

9. TRAVEL INSURANCE

We strongly recommend that you take out adequate and comprehensive Holiday Insurance for peace of mind and for cancellation cover. It is your responsibility to check you have adequate insurance cover. The insurance should cover, amongst other things, the cost of cancellation by you, all medical costs and the cost of assistance including return to the UK in the event of an accident or illness.

10. SPECIAL REQUESTS

10.1 If you have any special requests that do not form part of the standard services for the Hotel booked as described in the Site (for example dietary requirements, cots or room location) please let us know in writing at the time of booking.

10.2 We will pass on all such requests to the Hotel management, but unfortunately cannot guarantee that they will be met. Further, if the Accommodation Provider is unable to meet such requests, neither we nor they can have any liability to you in this respect.

11. COMPLAINTS PROCEDURE

11.1 If you have a complaint while you are staying at the Hotel, you must inform the Reception staff at the Hotel immediately in order to give them the chance to resolve the problem